GROUND STAFF JOBS AT THE AIRPORT
This group of people work in large reservation call centers responding to telephone calls and email inquiries. They assist people in booking reservations, issuing tickets and generally planning their business or leisure trip. They are able to provide suggestions or offer information about travel arrangements. Reservation agents quote fares and use proprietary networks to obtain information in order to make, change or cancel transportation reservations.
Airport Check-in Staff
Personnel working at airport check-in can be referred to as passenger service agents or airport ticket agents. Typically, they work at the ticket and check-in counters in the airport terminal. Their main job functions are dealing with travelers' needs at the airport. Staff assist passengers to check in their luggage, assign their seats, answer any questions and direct them to the boarding gate area. Many passengers now use the self-service areas of the airport and agents are assigned to this area to facilitate this process.
These employees work in the airport concourse in the departure gate areas and have the following responsibilities: They assist passengers boarding airplanes, direct passengers to the correct boarding area, check tickets/seat assignments and make boarding announcements. Gate personnel also provide special assistance to young, elderly or passengers with disabilities when they board or disembark.
Airplanes are multi-million dollar machines that must be maintained in top working order. Personnel in the aircraft maintenance division include avionics, airframe and power plant technicians. They are trained on various aircraft types and assure they are airworthy. Aircraft are only profitable for an airline when they are in the air.
Ramp service personnel guide planes in and out of the airport gates. Their duties include loading and unloading cargo and baggage. Another type of ramp personnel is responsible for maintaining the cleanliness of the aircraft. Other types of ramp service personnel duties are catering, de-icing and fueling. Part of their duties is to follow all safety and security guidelines.
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